Privacy Policy

We may gather information about you when you use the Telxy Service or visit this website and utilize that information in a variety of ways. This Privacy Policy describes details our policies and practices in this area as well as any regulations that may be relevant to the collecting, use, and distribution of your data.

In a nutshell,

  • To utilize the Telxy Service, We just collect the Minimum Amount Of Information Necessary;
  • Your information is not sold by us;
  • You have the option to remove all of the data in your account;
  • We don’t make any recordings of the session (an audio/video conference) or store it in any other way on our systems;
  • You can get in touch with us if you have any inquiries about the Service and how it handles Your Personal Data; and
  • We do not knowingly acquire or use protected health information in any way.

There are four sections to this privacy policy:

  1. If You are a Provider.
  2. If you use the Telxy Service to connect with a Provider as a Patient or a User.
  3. If You are browsing this web site as a guest.
  4. Additional terms (including if You are a California resident).


This section specifies important terms that are utilized through this whole policy, whether of how You navigate this website or the Telxy Service.

For the purposes of this policy:

  1. You” refers to the individual using the company’s services. For example, if you are visiting a website or using an app provided by the company, “you” would refer to yourself as the user.
  2. Company” refers to the organization providing the services. For example, if you are visiting Amazon’s website, Amazon would be the “company” providing the services.
  3. Affiliate” refers to a company or organization that is related to or connected with the main company. For example, if the main company is a retail store, an affiliate could be a subsidiary that operates under a different name but is still owned by the main company.
  4. Service provider” refers to a company or organization that provides a service to the main company. For example, if the company uses a third-party payment processor to handle transactions, that payment processor would be considered a “service provider.”
  5. Third party social media service” refers to social media platforms or networks that are not owned or controlled by the main company. For example, if a company has a presence on Facebook or Twitter, those would be considered “third party social media services.”
  6. Personal data” refers to any information that may be used to identify a specific person, such as a name, address, phone number, or email address. Creating an account on a website and entering your name, address, and email address are examples of how you could disclose personal data.
  7. Cookies” refers to small text files that are stored on a user’s device by a website, used to track website usage and preferences. For instance, a cookie that remembers your login details so you don’t have to enter them each time you visit the site may be saved on your device after you visit a website.
  8. Usage data” refers to information about how a user interacts with a website or service, such as pages visited, time spent on the site, and interactions with specific features. For example, a website may track how long you spend on a particular page, which links you click on, and what items you add to your shopping cart.
  9. Device” refers to any electronic device used to access the company’s services, such as a computer, phone, or tablet. For example, you may use your smartphone to access a company’s website or use a laptop to use the company’s software.
  10. “User” refers to an individual who uses the company’s services. For example, if you visit a website or use an app provided by a company, you would be considered a “user” of that service.
  11. Protected Health Information (PHI)” refers to any identifiable information about an individual’s health or medical treatment that is created, received, or maintained by a healthcare provider or health plan. Examples of PHI include a person’s name, address, and date of birth, Social Security number, medical history, test results, and treatment information. An example of PHI would be a patient’s medical record, which includes their personal information, diagnosis, treatment plan, and test results. This information is considered protected and is subject to strict regulations under the Health Insurance Portability and Accountability Act (HIPAA).

Terms specific to the Telxy products:

  1. Service or Telxy Service: A service provided by a company or organization to customers or clients.
  2. Provider: An individual or organization that provides a service or product to customers or clients.
  3. Patient: A person receiving medical treatment or attention from a healthcare provider.
  4. Account: A record of financial transactions for a person or organization, such as a bank account or membership account.
  5. Website: a group of linked online pages, pictures, videos, or other digital assets that are available through a web browser and are hosted on the same domain or subdomain.
  6. Session: The timeframe a user spends interacting with a website or application.
  7. Waiting Room: A virtual or physical space where patients wait to be seen by a healthcare provider.
  8. Provider Link: A link or referral that directs a patient to a specific healthcare provider or service.

Usage Data

Usage Data Policy is to inform users about the types of data that Telxy collects and how that data is used. Telxy gathers usage information to enhance the functioning and performance of its products and services as well as to give users a more tailored experience.

The types of data that Telxy may collect include device information, location data, usage statistics, and other information related to the use of its products and services. Telxy uses this information to improve its products and services, provide personalized experiences, and for research and development purposes. Telxy may also use the information to contact users with special offers or promotions.

Without the user’s permission, Telxy will never share or sell any personally identifying information. Telxy, however, might provide generalized data to outside parties for analysis and research reasons.

Telxy will keep use information for as long as is required by law and to fulfil the purpose for which it was obtained. Telxy takes appropriate measures to protect the security of the collected data, including encryption and secure storage.

Users have the option to opt-out of data collection by adjusting the settings on their device or by contacting Telxy’s customer support team. This policy is subject to modification at any moment by Telxy. The policy will be posted on Telxy’s website in its most recent iteration.

Please get in touch with Telxy’s customer service staff if you have any queries or issues regarding the usage data policy. Telxy is committed to protecting user’s privacy and to provide transparency on data usage.

Cookie Policy

Telxy uses cookies to enhance the user experience and to gather usage information for analytical and research purposes. Telxy’s cookies don’t contain any data that can be used to identify you, such as your name, address, or credit card information.

By changing the settings on your browser, you can manage the use of cookies on Telxy’s website. You may usually block or erase cookies, but doing so can make it more difficult for you to access some features of Telxy’s website.

Policy for Children

Telxy is dedicated to secure children’s under-18s’ privacy. Children under 18 are not targeted for our services or products, and we do not intentionally gather personally identifiable information from them.


If You are a Provider

Only if you register and have been granted access to a Provider account does this section apply to You. Some features need your express permission in order to be activated; they do not do so automatically.

Types of Data Collected

Personal Data

We may request certain information from you that may help us contact or identify you. Patients will also view whatever additional information you present in the welcome area when they “enter” the waiting area. Such information includes:

  • Your email address
  • The first and last names
  • Specialty
  • Title or position
  • NPI, or National Provider Identifier
  • States with practice licenses
  • Cellular number
  • Location; telephone number

By utilizing the Service, You agree that We may email You with information about new Service features, updates, maintenance, and other items that may occasionally be added. If you agree to receive email alerts inside the Service, We will also contact you to let you aware if a patient is awaiting in the waiting area.

You may omit this step if you don’t want to receive text messages telling you when a patient arrives in the waiting area.

HealthCare Blocks’ secure and HIPAA-compliant cloud services process all of Your data. This enables Us to concentrate on developing solutions that come with strong security and privacy turned on by default. We use the most advanced security measures available to stop unauthorized access, release, manipulation, or loss of any of Your data.

Single Sign-On

You have the option to use a third-party authentication service to sign in to the Telxy Service. Single Sign-On (SSO) is the term used to describe the requirement that You authenticate with the third-party identity provider before you can use the Service. You can use the built-in Facebook and Google identity connectors in the Service at your discretion. Telxy additionally provides a custom functionality that allows You to define Your own SSO service.

When logging in with SSO, You will be taken to the authentication agent for that specific identity provider, where Your login information (often a name and password) will be used to confirm Your identity. The login information used by a third-party identity provider is not accessible to Telxy. Once Your identity has been confirmed and You have been given access to the Service, a token is returned to Us after Your SSO authentication.


You can use the following methods to invite patients to sessions:

  • The Service’s emails
  • Emails sent with an email app on a computer or smartphone
  • Web services that send emails (e.g., Gmail, Hotmail)
  • SMS (text message
  • Calendar

The invitation will be created and sent using any information you provide. The data is then permanently destroyed after being used for that specific purpose.


You can share all or a portion of your computer screen with the patient using the service’s function, or you can ask to see the patient’s screen.

Sharing one’s screen comes with obvious privacy concerns. You are responsible for making sure that throughout the screensharing session, no private or sensitive information (apart from that which the Patient is permitted to access) is visible.

In contrast, it is the patient’s responsibility to check that their screen is clear of any private or sensitive information before approving the screenshare.

Protected Health Information (PHI)

No PHI is gathered during the video conference between the Patient and Provider, despite the fact that the Telxy Service is aimed at the healthcare industry.

Any sensitive information you discuss with your patient regarding their health or other matters is encrypted using the SSL Internet protocol across a secure connection. The audio-video portion of the Session cannot and will not be viewed by Telxy.

File Transfer

If You choose to send a file to the patient, it will be automatically deleted from Our server 15 minutes after the transfer is complete. On the other hand, if a Patient gives You a file, it will be automatically destroyed after the transmission is over, which takes about 15 minutes.

Photo Capture

If You take a picture of the Patient, it will be delivered safely and deleted within 15 seconds.


Any communications between You and the Patient are momentarily kept on Your computer’s hard drive rather than on the Telxy servers. Your conversation history is available for you to copy to an internal system even after the session has ended. The moment the browser is closed, the conversation history is permanently deleted.

Patient Payment Information

If you choose to request that the patient to compensate you during the session, you have the option of using the credit card payment system, a third party. Before requesting payment, you must create an account in the settings area of Your Account. The Patient will get a payment pop-up screen that asks for details such their name and credit card number. Telxy does not keep or utilize any of the information entered in the payment pop-up screen. Visit for more information.

Service Payment Information

Any premium Service modifications that you choose to buy can be paid for through a third-party credit card payment system. Telxy receives payment information from Stripe once a transaction is complete, but it does not keep or use any of the information entered on the payment pop-up screen.

Teleconsent Appointment Consent Form

A patient’s signature on a Teleconsent Appointment Consent Form may be requested or required. The form’s intent is to communicate what telehealth communication is, patient rights, and each party’s responsibilities. Depending on the category of your account, Telxy offers a template form or lets you upload your own.

Following the patient’s signature, the form should be downloaded by both You and Your Patient because the service will not save it and it will be fully deleted.

Session Privacy

You can turn off the audio, the video, or both at any moment throughout the session. You may find it difficult to communicate with the patient effectively if you accomplish this. You could, however, occasionally want to turn off the audio or the video for private reasons.

At any point, you can end the session.

If You are a Patient

This section only applies if You want to use the Service to hold a video conference with a Provider who has provided You with a special web link. Some features don’t turn on automatically; you have to explicitly authorize them.

Types of Data Processed

Name to Enter Waiting Room 

The Service can be used by Patients without them having to create an account or register with Telxy.

To access the waiting area, a Provider will send You a link to the Provider Website by email or text. You will be directed to the welcome screen after clicking that link, where you must enter your name and press the “Check In” button.

Your name, which is used for initial identification, is only visible to the Provider. There is no necessity that You use Your entire name, nor is there any way to verify the information. Your name is not saved or utilized in any other way by the Service; it is just used for the current session.

Session Privacy

You can turn off the audio, the video, or both at any moment throughout the session. Effective contact with the Provider could be hindered if you do this. You could, however, occasionally want to turn off the audio or the video for private reasons.

The session may also be ended at any time by you.

Protected Health Information (PHI)

The Patient and Provider Session does not involve the collection of any PHI, despite the Telxy Service being aimed at the healthcare industry.

Any sensitive information you discuss with or submit to the provider, including medical information, is transmitted through a secure channel utilizing the SSL Internet protocol.

File Transfer

When You transmit a file to the Provider, it will be sent securely and erased after 15 minutes.

Snap a photo

In the event that Your Provider decides to take a picture of You, the picture will be transferred safely and then deleted within 15 minutes.


Any conversations between You and the Provider are not stored on Telxy services, but only momentarily in computer memory. The chat history is wiped permanently once the browser is closed.

Payment Information

If you choose to pay the Provider during the Session, a credit card authorization screen will show up and request your name and credit card details. All credit card transactions are handled by a third party. Telxy does not collect or utilize any of the information you submit on the payment pop-up screen.

Teleconsent Appointment Consent Form

Your healthcare provider may request that you fill out a Teleconsent Appointment Consent Form. The form’s objective is to inform you of your legal rights and obligations as well as what Telehealth communication is. Completely reading the form is advised, and you shouldn’t be afraid to approach Your Provider for explanations.

When you click the mouse to electronically capture your signature and embed it in the form, you will be asked to sign the document if it requires one. The form can be downloaded by You and Your Provider, but the Service does not store it.


You can share all or a portion of your computer screen with the provider using a tool offered by the service. You will receive an alert inviting you to connect your screen or a specific window.

Sharing one’s screen comes with obvious privacy concerns. You are responsible for making sure that no private or sensitive information (apart from what you want to show the provider) is visible during the screensharing session.

If you don’t want the screenshare provider to be able to see your email system or other open windows, for example, it would be best to close any open windows or programs before the screenshare.

If You are browsing this website as a guest

As a guest browsing this Telxy website:

  • We use cookies and monitor You for a variety of purposes, such as improving your browsing experience (for instance, by using Google Advertiser ID or IDFA, unique device identifiers for advertising), and tracking user activity (by knowing which pages You’ve visited).
  • Personal information is not gathered or asked unless you actively choose to get in touch with us (such as pricing, demonstration, or chat).

Additional Terms

Use of Your Personal Data

The following uses of personal data by the Company are possible:

  • To provide and maintain our service, including monitoring how it is utilized.
  • Managing Your Account entails managing Your registration as a Service user. As a registered user, you have access to several Service capabilities thanks to the Personal Data you submit.
  • For the completion of a contract: formulation, completion, and performance of the Purchase Agreement for the products, services, or other items You have acquired from Us through the Service.
  • To communicate you: We may do so via email, phone, SMS, or other similar electronic means, such as push notifications from a mobile application, as necessary or appropriate to deliver the features, goods, or contracted services, including security updates.
  • To communicate with You on further products, services, and activities We provide that are similar to those you have already purchased or enquired about, unless you have decided not to receive such information.
  • To keep you informed about news, exclusive deals, and other information.
  • Handling Your Requests: Handling Your Requests to Us.

We may divulge your personal information in the following situations:

  • With Service Providers: We may disclose Your personal information to Service Providers so they can help us track and analyses how our service is utilized, as well as contact you.
  • For Business Transfers: We may share or transfer Your Personal Information in conjunction with or during negotiations of any merger, sale of company assets, financing, or purchase of all or a portion of our Business by another Company.
  • With Affiliates: If we choose to share Your information with one of our affiliates, we’ll require that they adhere to this privacy policy. All of the subsidiaries of our parent company, joint venture partners, and other companies that we own or share a control structure with are considered to be affiliates.
  • With Business Partners: In order to provide You with certain products, services, or promotions, We may share Your information with Our Business Partners.
  • With other users: Any interactions You have with other users in public areas (such as the Telxy community support) may be visible by all users and may be made public. If you connect with other users or register with the Third-Party Social Media Service, your contacts on that platform might be able to see your name, profile, pictures, and descriptions of your activity. Additionally, other users will be able to contact You, view descriptions of Your activities, and view your profile.

Legal basis of processing

If one of the following situations occurs, we may process personal data about you:

  • One or more specific goals to which you have given your assent. Note: In some jurisdictions, We may be able to process Personal Data without Your consent or any of the above legal bases, up until You object to it (“opt-out”). However, this does not apply where processing of Personal Data is governed by European data protection law;
  • the providing of Data is necessary for the performance of a contract with you or the performance of any pre-contractual obligations you have;
  • processing is necessary to satisfy a legal obligation to which We are bound;
  • processing relates to activity carried out in the public interest or in the exercise of Our official authority;
  • One of our sovereign rights or the legitimate interests of another party must be advanced by the processing.

In any circumstance, We will be pleased to assist in determining the precise legal basis that applies to the processing, including whether submitting Personal Data is required by law, a condition of entering into a contract, or an obligation under a contract.

Storage of Your Personal Information

The Company will only keep your personal information for as long as it takes to accomplish the goals outlined in this privacy statement. In order to comply with our legal duties (for instance, if applicable laws require us to keep your data on file), handle disputes, and uphold our agreements and policies, we will keep and use your personal information as needed.

Additionally, the Company shall save Usage Data for internal analysis needs. Unless it is being used to enhance the security or performance of Our Service, or where we are required by law to store it for longer periods of time, Usage Data is normally maintained for shorter periods of time.

Your Personal Data Transfer

Personal Data about you is processed in the functional facilities of the Company as well as any other locations where the entities responsible for the processing have offices. Therefore, it is possible that this data will be moved to and stored on devices outside of Your state, province, nation, or another legislative domain, where data protection regulations may differ from those in Your jurisdiction.

Your acceptance of this Privacy Policy and submission of the required information constitutes your consent to that transfer.

The Company will employ all reasonable steps to guarantee that Your data is treated securely and in accordance with this Privacy Policy, and no transmission of Your Personal Data to a company or a country will actually occur in the absence of suitable protections in place, such as the security of Your data and other personal information.

Sharing Your Personal Information

Financial Exchanges

In the event that the Company merges, acquires, or sells assets, your Personal Data might be transferred. If Your Personal Data is moving and will be governed by a new Privacy Policy, we will notify you in advance.

Legal action

The Company may occasionally be forced by law to reveal Your Personal Data or in response to legitimate government requests for the data (e.g. a court or a government agency).

Additional legal obligations

If the Company has a good faith belief that disclosing Your Personal Data is necessary, it may do so.

  • Comply with legal requirements


  • Protect and uphold the Company’s property and rights.


  • Prevent or investigate potential Service wrongdoing.


  • Ensure the security of the general public or Service users


  • Protect yourself against liability

Security of Your Personal Data

Even though We are mindful of the safety of Your Personal Data, please in mind that no Internet data transmission method or electronic data storage technology is 100% secure. Despite using industry-accepted security procedures to safeguard your personal information, we cannot guarantee its complete security.

Third-Parties used by Telxy

Links to other websites that are not run by Us but are instead utilized by Telxy may be found on Our Service. You will be taken to another party’s website if you click on one of their links. As mentioned by us, we urge you to carefully read the privacy policy on any website you visit.

The privacy policies, content, or practices of any third-party websites or services are not under our control, and we disclaim all liability in connection therewith.

Modification to this Privacy Statement

There may be periodic updates to our privacy statement. By posting the most recent version of the Privacy Policy on this page, we’ll let you know if we make any changes.

Before the modification takes effect, We will amend the “Last modified” date at the top of this Privacy Policy, give You a notification via email, and/or post a clear notice on Our Service.

You should regularly check this privacy policy for modifications. Any changes to this privacy statement become a part of this website once they are posted.

Contact Us

You can email us at if you have any inquiries regarding this Privacy Policy.


This website and its content is under copyright by Telxy – © Telxy. 2023. All rights reserved.

This website’s content cannot be duplicated or disseminated in any way, in whole or in part. This applies to any textual content, visual and auditory representations, and any videos that may be available on the website, as well as the source code for Telxy.

Without first receiving our explicit permission, you are not allowed to disseminate or utilize any of Telxy’s content for profit. Transferring it to another website or storing it there is not permitted.