Which States Allow Telehealth across State Lines?

Telehealth has become increasingly important in healthcare, particularly during the COVID-19 pandemic. It offers a way for patients to receive medical care without having to leave their homes, making healthcare more accessible and convenient. However, regulations around telehealth can vary widely between states, making it difficult for healthcare providers to offer telehealth services across state lines. In this blog post, we will explore the regulations around telehealth and which states allow telehealth across state lines.

Definition of Telehealth

Telehealth is the delivery of healthcare services using telecommunications technology, such as video conferencing or remote monitoring. It can include services like virtual consultations, remote patient monitoring, and telepsychiatry.

Telehealth Laws and Regulations

There are federal laws that govern telehealth and look after which states allow telehealth across state lines. Such as the Health Insurance Portability and Accountability Act (HIPAA) and the Ryan Haight Online Pharmacy Consumer Protection Act. In addition to federal laws, individual states also have their own regulations around telehealth, which can vary widely.

Telehealth laws and regulations are necessary to ensure the safe and effective delivery of healthcare services through telecommunication and information technologies. These laws and regulations cover a wide range of issues, including licensure requirements, informed consent, reimbursement, privacy and security of patient information, and telemedicine practice standards. Healthcare providers and organizations must comply with these regulations to protect their patients and avoid legal and regulatory issues.

The following is a detailed overview of telehealth laws and regulations to better understand which states allow telehealth across state lines.

Federal Telemedicine Laws

a) The Medicare Telehealth Parity Act: This law provides coverage for telehealth services for Medicare beneficiaries, regardless of their location. However, it only applies to certain healthcare services and is limited to rural areas.

b) The Social Security Act: The Social Security Act allows the provision of telehealth services to Medicare beneficiaries, including home health, hospice, and other healthcare services.

c) The Ryan Haight Online Pharmacy Consumer Protection Act: This act addresses the regulation of online pharmacies and the prescribing of controlled substances through telehealth.

State Telemedicine Laws

a) Licensure Requirements: Each state has its own licensure requirements for healthcare providers. Telehealth providers must meet these requirements to provide services in that state.

b) Informed Consent: Informed consent requirements vary from state to state. Some states require informed consent from patients before providing telehealth services, while others do not.

c) Reimbursement: Reimbursement for telehealth services varies from state to state. Some states require private insurers and Medicaid to reimburse for telehealth services, while others do not.


a) The Health Insurance Portability and Accountability Act (HIPAA) provides regulations for the use and disclosure of protected health information (PHI). Telehealth provider must comply with HIPAA regulations to protect the privacy and security of patient information.

b) The HIPAA Privacy Rule requires that telehealth provider protect the privacy and security of patient information. This includes implementing appropriate administrative, physical, and technical safeguards to protect PHI.

State Medical Board Regulations

a) State medical boards are responsible for regulating the practice of medicine within their state. Telehealth providers must comply with the regulations set forth by their state medical board.

b) State medical board regulations may include requirements for telehealth providers to obtain informed consent from patients, maintain adequate records, and ensure the privacy and security of patient information.

Telemedicine Practice Standards

a) The American Telemedicine Association (ATA) has developed practice standards for telehealth providers. These standards include guidelines for the delivery of telehealth services, including the use of technology, clinical practices, and legal and regulatory issues.

b) The National Institute of Standards and Technology (NIST) has also developed guidelines for telehealth providers to ensure the security and privacy of patient information.

Differences in Telehealth Regulations

33 states and the District of Columbia have laws allowing telehealth across state lines. These laws vary in terms of the types of services allowed and the requirements for providers. However, some states still do not have specific laws around telehealth, which can create uncertainty for healthcare providers.

The regulation of telehealth services varies across different states in the United States, which can create confusion and barriers to accessing care for patients and providers.

One key difference is in the licensing and credentialing of healthcare providers. Some states require providers to hold a license in the state where the patient is located, while others allow providers to practice across state lines with a valid license from their home state. This can create challenges for providers who want to offer telehealth services across state lines, as they may need to obtain additional licenses and credentials.

Another difference is in the reimbursement of telehealth services. Some states require insurance companies to cover telehealth services at the same rate as in-person services, while others do not. This can impact the availability and affordability of telehealth services for patients.

Privacy and security regulations also vary across states, with some states requiring specific measures to protect patient data and others having less stringent requirements.

Overall, the differences in telehealth regulations across states can impact the accessibility, affordability, and quality of telehealth services for patients and providers. It is important for providers and patients to be aware of the regulations in their state and to advocate for policies that support the expansion of telehealth services.

Challenges for healthcare providers offering telehealth services

Telehealth services have become increasingly popular in recent years, allowing healthcare providers to deliver care remotely. However, offering telehealth services also presents several challenges, including:

Technology issues

One of the main challenges for healthcare providers offering telehealth services is the technology itself. Patients may struggle with accessing the necessary hardware, software, or internet connection to participate in telehealth visits. Healthcare providers may also encounter technical difficulties such as poor audio or video quality, software glitches, or internet connectivity issues.

Regulatory compliance

Telehealth services are subject to regulatory compliance requirements, such as HIPAA regulations, which protect patient privacy and confidentiality. Healthcare providers must ensure that their telehealth services meet these requirements and that patient information is adequately protected.


While telehealth services have been increasingly accepted as a mode of care delivery, reimbursement for telehealth services can still be a challenge for healthcare providers. Insurance reimbursement policies for telehealth services can vary significantly by payer, and reimbursement rates may be lower for telehealth services compared to in-person visits.

Lack of physical examination

In some cases, telehealth services may not be appropriate for patients who require a physical examination or diagnostic tests that cannot be conducted remotely. This can limit the range of conditions that can be effectively treated through telehealth services.

Patient engagement

Patients may be less engaged in their care when receiving telehealth services, as they may be more likely to miss appointments or forget to follow up on treatment recommendations. Healthcare providers must find ways to engage patients remotely and provide the necessary support and education to ensure that patients are able to effectively manage their health conditions.

Communication barriers

Telehealth services may present communication barriers, especially for patients who have limited proficiency in the language used in telehealth visits or who have disabilities that make it difficult to communicate effectively. Healthcare providers must find ways to address these communication barriers and ensure that patients receive the care they need.

Strategies to overcome these challenges

To overcome the challenges associated with offering telehealth services, healthcare providers can implement the following strategies:

Technology solutions

Healthcare providers can address technology challenges by offering patients access to appropriate hardware and software, providing technical support, and using reliable telehealth platforms with strong connectivity and user-friendly interfaces.

Regulatory compliance

Healthcare providers can ensure regulatory compliance by implementing appropriate policies and procedures to protect patient privacy and confidentiality, training staff on HIPAA regulations, and using secure telehealth platforms that meet regulatory requirements.


Healthcare providers can navigate reimbursement challenges by staying up-to-date on insurance policies and reimbursement rates for telehealth services, negotiating with payers, and identifying alternative funding sources such as grants or telehealth-specific reimbursement programs.

Supplementing telehealth services with in-person visits

Healthcare providers can offer a hybrid model of care delivery that combines telehealth services with in-person visits to address the limitations of telehealth in providing physical examinations and diagnostic tests.

Patient engagement

Healthcare providers can engage patients in their care by using patient-centered communication strategies, providing education and support through online resources, and offering patient portals to enable patients to manage their health remotely.

Language access and communication support

Healthcare providers can offer language access services and communication support, such as telehealth interpretation services or assistive technology, to ensure that patients with disabilities or limited proficiency in the language used in telehealth visits can effectively communicate with their healthcare providers.

Benefits and drawbacks of Telehealth

Telehealth has several benefits and drawbacks that healthcare providers and patients need to consider. While telehealth can improve access to healthcare, save time and money, and lead to better patient outcomes, it also has limitations in diagnosis, treatment options

Benefits of Telehealth

  1. Improved access to healthcare: Telehealth can help overcome geographical barriers to healthcare, making it easier for patients to access medical services. Patients who live in rural or remote areas can now receive medical care without having to travel long distances to see a doctor.
  2. Time-saving: Telehealth can save patients time and reduce the need to take time off work or school to attend medical appointments. Patients can schedule appointments at their convenience, and virtual visits often take less time than in-person visits.
  3. Cost-effective: Telehealth can be more cost-effective for both patients and healthcare providers. It reduces the cost of transportation, parking, and other expenses associated with in-person appointments. It also reduces the need for healthcare providers to maintain physical facilities, such as waiting rooms.
  4. Convenience: Telehealth offers patients the convenience of accessing medical care from the comfort of their homes or workplaces, reducing the need for travel and waiting in busy waiting rooms.
  5. Improved patient outcomes: Telehealth can lead to improved patient outcomes as patients can receive timely medical care, which can prevent complications and promote better health outcomes. It can also reduce the risk of hospitalization and readmissions.

Examples of telehealth benefits

  • A patient living in a remote area with limited access to healthcare can now consult with a specialist in a different location through telehealth.
  • Patients with chronic conditions such as diabetes can use remote monitoring to track their blood sugar levels and receive guidance from healthcare providers on managing their condition.
  • Patients with mental health issues can access virtual therapy sessions without having to leave their homes, which can help improve their mental health outcomes.

Drawbacks of Telehealth

  1. Technology barriers: Telehealth requires access to reliable technology, such as a computer, smartphone, or tablet, and a stable internet connection. Patients who lack access to these resources may not be able to benefit from telehealth services.
  2. Limitations in diagnosis: Telehealth may not be able to provide the same level of diagnostic accuracy as in-person visits, particularly for conditions that require physical examination, such as skin conditions or respiratory illnesses.
  3. Lack of personal interaction: Telehealth may lack the personal touch of in-person visits, which can be important for building trust and rapport between patients and healthcare providers.
  4. Legal and regulatory issues: Telehealth is subject to legal and regulatory requirements, which can vary by state or country. Healthcare providers need to comply with privacy and security laws, which can be complex and time-consuming.
  5. Limitations in treatment options: Telehealth may not be suitable for all types of medical procedures or treatments, and patients may still need to visit a physical facility for certain types of care.

Examples of telehealth drawbacks

  • A patient who does not have access to reliable internet or a smartphone may not be able to use telehealth services.
  • A patient with a rash or other skin condition may need an in-person visit to get an accurate diagnosis and treatment plan.
  • A patient who is seeking a second opinion or is new to a healthcare provider may miss out on the personal interaction and trust-building that comes with an in-person visit.

Telehealth policies refer to the guidelines, regulations, and laws governing the provision of remote healthcare services, including consultation, diagnosis, treatment, and monitoring, using digital technologies, such as videoconferencing, remote monitoring, and mobile health applications. Telehealth policies are essential for rural areas, where access to healthcare is often limited due to geographical distance, lack of healthcare facilities, and shortage of healthcare providers. In this answer, I will explain the current telehealth policies for rural areas in detail, focusing on the United States.

Telehealth policies in the United States

Medicare reimbursement         

Medicare is a federal program that provides health insurance for people aged 65 and older and some younger people with disabilities. Medicare reimbursement policies have been updated to allow for reimbursement of telehealth services, including remote consultations and remote monitoring, during the COVID-19 pandemic. This policy change has made it easier for rural residents to access healthcare services remotely.

Medicaid reimbursement

Medicaid is a joint federal-state program that provides health insurance for people with low income. Medicaid policies vary by state, but many states have updated their policies to allow for reimbursement of telehealth services during the pandemic. Some states, such as Arizona and Arkansas, have implemented telehealth policies specifically to improve healthcare access in rural areas.

Licensure requirements

State licensure requirements for healthcare providers can be a barrier to telehealth services in rural areas, where there may be a shortage of providers. Many states have relaxed their licensure requirements during the pandemic to allow providers to offer telehealth services across state lines. However, these changes are temporary and may not continue after the pandemic.

Federal funding

The federal government has provided funding for telehealth services during the pandemic through programs such as the Coronavirus Aid, Relief, and Economic Security (CARES) Act. This funding has been used to support telehealth infrastructure and services in rural areas.

Privacy and security

Telehealth services require the use of electronic devices and networks, which can raise privacy and security concerns. The Health Insurance Portability and Accountability Act (HIPAA) has been updated to allow for the use of non-public facing communication technologies during the pandemic, but providers must still take steps to protect patient privacy and security.

Current scenarios

The COVID-19 pandemic has highlighted the importance of telehealth services in rural areas, where residents may have limited access to healthcare services. According to a survey by the National Rural Health Association, 46% of rural hospitals in the United States are currently using telehealth to provide healthcare services, up from 26% in 2018. In addition, telehealth visits have increased significantly during the pandemic, with one study reporting a 154% increase in telehealth visits in rural areas between 2019 and 2020.

The use of telehealth services in rural areas is likely to continue to grow after the pandemic. However, there are still barriers to telehealth adoption, including the lack of broadband internet access in some rural areas, the cost of telehealth services, and the need for updated technology infrastructure. To address these challenges, policymakers and healthcare providers will need to continue to work together to develop policies and programs that support telehealth adoption in rural areas.

Telehealth reimbursement refers to the payment made by insurance companies or government programs to healthcare providers for the services provided through telehealth technology. Telehealth technology enables healthcare providers to deliver healthcare services remotely through telecommunication technologies such as video conferencing, remote patient monitoring, and store-and-forward technology.

The COVID-19 pandemic has led to an increased demand for telehealth services, and many insurance companies and government programs have started reimbursing healthcare providers for telehealth services. Here are some examples of telehealth reimbursement policies:


In response to the COVID-19 pandemic, Medicare expanded its coverage of telehealth services. Medicare now covers a wide range of telehealth services, including virtual visits, remote patient monitoring, and virtual check-ins. As of January 2021, Medicare covers over 144 telehealth services.


Many state Medicaid programs have also expanded their coverage of telehealth services during the pandemic. For example, California Medicaid (Medi-Cal) covers telehealth services for a wide range of healthcare providers, including physicians, nurses, and mental health providers.

Private Insurance

Many private insurance companies have also expanded their coverage of telehealth services during the pandemic. For example, Blue Cross Blue Shield of Michigan covers telehealth services for medical, mental health, and substance abuse treatment.


The Department of Veterans Affairs (VA) provides telehealth services to veterans through its VA Video Connect program. The VA reimburses healthcare providers for telehealth services provided to veterans.

According to a report by McKinsey & Company, the adoption of telehealth services increased from 11% in 2019 to 46% in 2020 due to the COVID-19 pandemic. In addition, a survey conducted by the American Medical Association in 2020 found that 30% of physicians reported using telehealth for the first time during the pandemic. These numbers suggest that telehealth services are likely to continue to grow in popularity even after the pandemic ends.


In conclusion, the COVID-19 pandemic has brought telehealth services to the forefront of healthcare delivery, with an increasing number of patients and healthcare providers adopting it as a preferred mode of healthcare delivery. Telehealth services have not only provided patients with access to healthcare from the comfort of their homes but have also given healthcare providers the flexibility to deliver care remotely.

The importance of telehealth services that can be delivered across state lines cannot be overstated. It has given patients access to healthcare providers who may not be available in their state, thereby expanding the reach of healthcare services. It has also enabled healthcare providers to provide care to patients in remote and underserved areas. Additionally, telehealth services delivered across state lines can help address workforce shortages and reduce healthcare costs.

Overall, the importance of telehealth services across state lines for patients, healthcare providers, and the healthcare system cannot be ignored. As we move forward, it is essential to continue to expand the availability and reimbursement of telehealth services across state lines to ensure equitable access to healthcare for all.